Question 1

Appointment Booking Policy

Accepted Answer

Clients can book appointments online, by phone, or via email. A valid credit card is  required at the time of booking to secure your appointment.  
We recommend booking appointments at least two weeks in advance to ensure  availability.

Question 2

Cancellation and No-Show Policy

Accepted Answer

We require at least 24 hours’ notice for all appointment cancellations or rescheduling.  
Cancellations made less than 24 hours in advance or no-shows will result in a  cancellation fee of 50 dollars per scheduled service.  
Late arrivals may result in a shortened appointment time or rescheduling to  accommodate other clients, with applicable fees.

Question 3

Consultation Policy

Accepted Answer

Consultations are required for all first-time clients and certain treatments to ensure the  best results and safety.  
Consultation fees may apply and are typically credited toward the cost of your treatment  if booked within a set time frame.

Question 4

Payment Policy

Accepted Answer

We accept all major credit and debit cards, cash, and contactless payments. Payment is  due at the time of service.  
Financing options and payment plans are available for select treatments. Please inquire  during your consultation for more details.

Question 5

Refund Policy

Accepted Answer

All sales are final. Due to the nature of our services, we do not o er refunds on  treatments, packages, or products.  
If you experience adverse e ects or dissatisfaction with your treatment, we encourage  you to contact us so that we can address your concerns and o er potential solutions.

Question 6

Treatment Packages and Memberships

Accepted Answer

Packages and memberships are designed for long-term treatment plans and are non refundable and non-transferable.  Packages must be completed within the designated time frame. Extensions are at the  discretion of management and must be requested in advance.

Question 7

Late Arrival Policy

Accepted Answer

If you arrive more than 15 minutes late to your appointment, we may need to reschedule  or adjust your treatment to accommodate our schedule. 
If your session is shortened due to late arrival, the full session price will still apply.

Question 8

Medical and Health Disclosure Policy

Accepted Answer

Clients are required to complete a medical history form before receiving any treatments.  It is essential to disclose any health conditions, medications, or recent procedures that  may a ect your treatment plan.  
Failure to provide accurate health information may result in treatment being postponed  or canceled.

Question 9

Post-Treatment Care Policy

Accepted Answer

We provide detailed aftercare instructions for all treatments to ensure optimal results  and minimize risks. Failure to follow these instructions may result in adverse e ects or  suboptimal results, for which Med.ish is not liable.  
If you have any questions or concerns regarding aftercare, please contact us immediately  for guidance.

Question 10

Child and Guest Policy

Accepted Answer

For safety reasons, we kindly request that children not be brought to treatment  appointments.  
Guests are not permitted in the treatment room during your session unless approved by  the practitioner.

Question 11

Promotions and Discounts

Accepted Answer

Med.ish MedSpa occasionally o ers promotions and discounts. These cannot be  combined with other o ers unless explicitly stated.  
All promotions have expiration dates and are subject to availability. Clients must mention  the promotion at the time of booking to receive the discount.

Question 12

COVID-19 and Health Safety Protocols

Accepted Answer

We follow strict sanitation and health safety protocols to ensure the well-being of our  clients and sta .  
Clients showing symptoms of illness or who have had recent exposure to contagious  illnesses are asked to reschedule appointments. Please notify us as soon as possible if  you are unwell.

Question 13

Client Satisfaction Policy

Accepted Answer

Our goal is to provide exceptional service and results. If you are unsatisfied with any  aspect of your experience, please contact us within 48 hours of your appointment so we  can address your concerns.

Question 14

Product Return Policy

Accepted Answer

Unopened skincare products may be returned within 14 days of purchase for store credit  only. Opened or used products cannot be returned or refunded.

Question 15

Privacy Policy

Accepted Answer

Med.ish respects your privacy and is committed to safeguarding your personal  information. All client information, including medical history and contact details, is kept  confidential and used solely for the purpose of providing high-quality care.  
We will not share or sell your information to third parties without your consent.

Frequently Asked Questions